Terms and Conditions

Last updated: 4 November 2026

These Terms and Conditions ("Terms") govern your access to and use of the websites, applications and cloud software services provided by Autofy Solutions ("Autofy", "we", "us" or "our"), including the autofyDAY platform, Autofy DAY OS and every app available through them (together, the "Services"). By creating an account, installing an app or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm that you have authority to bind that business, and "you" refers to it.

1. Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract to use the Services.
• You must provide accurate, current and complete information when you register, and keep it up to date.
• Each account is identified by an Autofy ID (Subscription ID). We may refuse or reclaim an ID that is reserved, misleading or infringes the rights of others.
• You are responsible for keeping your login credentials and one-time passwords (OTP) confidential and for all activity under your account, including activity by users you invite.
• Tell us immediately if you suspect unauthorised access to your account.

2. Subscriptions, trials and offers

• Each app is a separate subscription. You can access only the apps your account has subscribed to or installed.
• Free trials and demos run for the period shown at sign-up. When a trial ends, the app may be limited or suspended until a paid plan is chosen.
• Promotional offers are subject to the conditions published on the offer page, are valid only during the stated period and cannot be exchanged for cash or combined with other offers unless stated.
• Plan features and limits are described on the relevant product or pricing page at the time you subscribe.

3. Fees, billing and taxes

• Paid plans are billed in advance for the billing period you choose. Prices are shown exclusive of applicable taxes (such as VAT) unless stated otherwise.
• If a payment is overdue, we may suspend the affected app after giving you notice. Service is restored once the outstanding amount is paid.
• Usage-based charges (for example SMS, messaging or other metered services) are billed according to the published rates.
• Except where required by law or stated in a specific offer, fees already paid are non-refundable.
• We may change our prices with at least 30 days' notice. New prices apply from your next billing period.

4. Acceptable use

You agree not to, and not to allow anyone else to:

• use the Services for any unlawful, fraudulent or harmful purpose, or in breach of any applicable law or regulation;
• send spam or unsolicited messages, or messages without the consent required by law;
• upload content that is defamatory, obscene, infringing or that contains malware;
• attempt to gain unauthorised access to the Services, other accounts or our systems, or probe, scan or test their vulnerability;
• interfere with or disrupt the integrity or performance of the Services;
• copy, resell, sublicense or reverse engineer the Services except as permitted by law;
• impersonate any person or business, or misrepresent your affiliation with anyone.

5. Your data

• You own the business data you enter into the Services ("Customer Data"). You grant us a limited licence to host, process and back it up only as needed to provide and support the Services.
• You are responsible for the accuracy and legality of Customer Data and for having the right to collect and use any personal data of your customers and staff.
• Each account's data is kept in its own separate database. We take reasonable technical and organisational measures to protect it, but no system is completely secure.
• You may export your data while your account is active. After termination we may delete Customer Data after a reasonable retention period, unless the law requires us to keep it.

6. Privacy

We collect and use personal information as described in our Privacy Policy. We do not sell your personal information. By using the Services, you consent to our processing of information in line with that policy.

7. Availability and support

• We aim to keep the Services available at all times, but there may be interruptions for maintenance, upgrades or causes beyond our control.
• We may add, change or remove features to improve the Services. We will give reasonable notice of changes that materially reduce the core functionality of a paid plan.
• Support is provided through the channels listed on our website during our published support hours.

8. Third-party services

The Services may connect to third-party products such as payment gateways, SMS and messaging providers, or social login. Your use of them is governed by their own terms, and we are not responsible for their availability or performance.

9. Intellectual property

The Services, including software, designs, logos, trademarks and documentation, are owned by Autofy Solutions or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. If you send us feedback, we may use it without any obligation to you.

10. Suspension and termination

• You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your account or any app if you breach these Terms, fail to pay, or if your use creates a security or legal risk. Where reasonable, we will notify you first and give you a chance to fix the problem.
• Sections that by their nature should survive termination (including fees owed, intellectual property, disclaimers, liability and indemnity) will continue to apply.

11. Disclaimers

The Services are provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Reports, calculations and suggestions produced by the Services are tools to assist you; you remain responsible for your business, accounting, tax and legal decisions.

12. Limitation of liability

To the extent permitted by law, Autofy will not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Services is limited to the amount you paid us for the affected Service in the 12 months before the claim arose.

13. Indemnity

You agree to indemnify and hold Autofy harmless from claims, damages and costs (including reasonable legal fees) arising from your Customer Data, your use of the Services in breach of these Terms, or your violation of any law or third-party right.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date and, for material changes, notify you by email or in the app. Continuing to use the Services after the changes take effect means you accept them.

15. Governing law

These Terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will first be discussed in good faith; if it cannot be resolved, it will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

16. Contact us

If you have questions about these Terms, contact Autofy Solutions at +880 1885-239009 or through the contact page on our website.