Privacy Policy
This Privacy Policy explains how Autofy Solutions ("Autofy", "we", "us" or "our") collects, uses, shares and protects personal information when you use the autofyDAY platform, Autofy DAY OS, our websites and every app available through them (together, the "Services"). By using the Services, you agree to the practices described here.
1. Information we collect
- Account information: your name, email address, mobile number, business name, Autofy ID (Subscription ID) and login details.
- Sign-in information: if you log in with Google or another provider, the basic profile details that provider shares with us, such as your name and email.
- Billing information: plan, invoices and payment records. Card and mobile-wallet details are processed by our payment partners; we do not store full card numbers.
- Usage information: pages and features you use, device and browser type, IP address, log and error data.
- Communications: messages you send us through support, chat, forms or email, and demo or offer requests.
2. How we use information
- to create and manage your account and verify your identity (for example with one-time passwords);
- to provide, install and run the apps you subscribe to;
- to process payments, send invoices and manage subscriptions;
- to provide support and respond to your requests;
- to keep the Services secure, prevent fraud and enforce our Terms and Conditions;
- to improve and develop the Services;
- to send service notices and, where permitted, information about offers and new features.
3. Customer Data in your apps
Business data you and your users enter into the apps, such as customers, patients, products, invoices, staff and accounts ("Customer Data"), belongs to you. Each account's data is kept in its own separate database. We process Customer Data only to provide and support the Services and as you instruct us. You are responsible for collecting it lawfully and for informing the people it relates to.
4. How we share information
We do not sell or rent your personal information. We share it only:
- with service providers who help us run the Services, such as hosting, payment, SMS, email and messaging providers, under confidentiality obligations;
- with third-party services you choose to connect;
- when required by law, regulation, court order or a government authority;
- to protect the rights, safety and property of Autofy, our users or others;
- as part of a merger, acquisition or sale of assets, with notice to you.
5. Cookies
We use essential cookies to keep you signed in and keep the Services secure, and analytics cookies to understand how the Services are used. You can control cookies in your browser settings, but some features may not work without essential cookies.
6. Data storage and security
We use reasonable technical and organisational measures to protect information, including access controls, encrypted connections (HTTPS) and regular backups. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password and OTP codes private.
7. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services. After an account is closed, we delete or anonymise it within a reasonable period, unless we must keep it longer for legal, tax or accounting reasons or to resolve disputes.
8. Your rights and choices
- access and update your account information from your profile;
- export your Customer Data while your account is active;
- ask us to correct or delete your personal information;
- withdraw consent for marketing at any time.
To make a request, contact us using the details below. We may need to verify your identity first.
9. Marketing messages
We may send you news, offers and tips by email, SMS or messaging apps. You can opt out at any time by using the unsubscribe link or by contacting us. Service messages such as OTPs, invoices and security notices are not marketing and will still be sent.
10. Children's privacy
The Services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date and, for material changes, notify you by email or in the app.
12. Contact us
For privacy questions or requests, contact Autofy Solutions at +880 1885-239009 or through the contact page on our website. See also our Terms and Conditions.